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White Papers
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Registration is required to download Whitepapers.Register Now - Already a Member? Login
  • Whitepaper: Deciphering Customer Acquisition: Connecting Acquisition Across Email, Social & Mobile


    Unlike other channels, digital marketers face a unique challenge, convincing consumers to opt in to marketing before they can begin to market their product. Earlier this year, e-Dialog surveyed 3,500 consumers across the globe to find out what motivates them to hit submit, follow, like or text to opt in to marketing from brands.

    + Register to Read
  • White Paper: 2011 Email Attitudes Report: Email Relevance and the Proliferation of Mobile Email Use


    Mobile marketing is clearly on the rise, as evidenced by a 116% increase in mobile marketing advertising in 2010. If you’re looking to better understand trends and how to use mobile marketing with your target audience, download this valuable research tool now. + Register to Read
  • Research: The Forrester Wave: Email Service Providers, Q4, 2009


    In December of 2009, Forrester Research evaluated 15 email service provider vendors (ESPs) to determine which vendor was considered a leader in this category. To see where e-Dialog placed – as well as to understand the market conditions that affected clients’ decisions, download this research report now. + Register to Read
  • White Paper: Social Influence: Extending Email’s Value through Social Media


    E-mail will remain the primary hub to connect individuals to their social networks and feed such interactivity. In fact, social network communication will reinforce email, not replace it. As a result, extending e-mail’s foundational value to social marketing is a tactic that marketers must adopt as consumer social interactivity continues to advance.

    Download this whitepaper for industry best practices and other proven approaches to tying email to social media. + Register to Read
  • White Paper: e-Dialog Global Perspectives 2011: Insights on consumer attitudes to digital marketing


    In August 2011, e-Dialog commissioned Lightspeed Research to ask 9,000 consumers in 9 countries worldwide their views on digital marketing tactics. The 2011 Global Perspectives Study has looked at the major issues and themes facing marketers as we enter 2012. It assesses all aspects of digital marketing, from tactics through to channels, to see how consumer brand perception has changed and the types of campaigns that are achieving the ever important cut-through.

    If you’re interested in learning more, download this whitepaper now to gain insight into the global results of this survey and to uncover concrete recommendations and tactics that will help you in their online and offline planning. + Register to Read
  • White Paper: Manifesto for Email Marketers: Consumers Demand Relevance


    What does e-mail relevance mean to consumers? How should marketers use this information to achieve greater relevance in their e-mail programs?

    This whitepaper, based on Consumer Insight on E-mail Relevance, an independent commissioned survey by Forrester Consulting, provides interactive marketers with strategic guidance and best practices designed to increase customer engagement and improve results. + Register to Read
  • White Paper: Relevance Trajectory™: Guide to Understanding, Measuring, & Improving Message Relevance


    Today, more than ever, consumers not only want relevant messages, but they expect them. Expectations around relevance are only going to increase as other marketing channels emerge and prosper.

    In this white paper, e-Dialog defines message relevance as it relates to marketing campaigns. We also update the original six factors of message relevance and explain how these factors should apply to multichannel campaigns in order to ensure effective, customer-pleasing marketing messages. We also provide a framework for measuring message relevance and identifying opportunities to improve it in and effort to advance your marketing campaigns. + Register to Read
Registration is required to download Smart Guides.Register Now - Already a Member? Login
  • Guide: Securing Post-Holiday Customer Engagement: Seven Laps to Success


    It’s sad but true: 40% of the subscribers that you have worked so hard to acquire during Q4 fly the coop a mere six months later. When you think about it this way, it’s clear that the race for customer engagement, conversion, and retention starts now.

    Download this e-Dialog guide for seven best practices for better engaging with your customers after the holiday ends, so you are poised for better business results next year. + Register to Read
  • Guide: Transactional Messaging: Creating Opportunity within Transactional Emails


    Don’t overlook the potential your transactional messages represent! With open rates ranging from 70% to 90%, transactional messages offer brands a tremendous opportunity to capitalize on an already highly engaged audience.

    This guide delivers strategy and tactics you need to build a robust content border around your transactional messages, so you can optimize the customer communication opportunity while protecting the primary transactional message purpose. + Register to Read
  • Article: Social Media’s Impact on Database Marketing


    Today’s databases contain a vast amount of information on web activity, social media interactions and other online behaviors linked solely to email addresses. Are you doing all you can with this valuable information?

    Download this article for best practices and recommendations to make sure you’re taking advantage of all your data, no matter how insignificant it may seem. + Read Report
  • Article: Measuring the Effectiveness of Social Email


    According to Forrester Research, more than 85% of online consumers are reading or viewing social media content. The day that social media reaches near-ubiquitous adoption is fast approaching, and the pace will only quicken as brands move beyond experimenting with social media and begin to focus on business value. Yet, how marketers should be measuring that value remains a mystery.

    This article will introduce you to the concept of “social email” and deliver proven strategies for maximizing your use – and analysis – of social email. + Read Report
  • Webinar: Fact or Fiction? Understanding the New Rules and Regulations of Digital Communications


    Are you confused by the new rules and regulations around communicating with your customers? Do the terms, FTC and DOC mean anything to you today? Are you aware of the pending privacy bills and how they may impact the way you communicate with your customers?

    Listen to this webinar replay to better understand the evolving regulatory landscape of client communications. + View recording
  • Webinar: The Future of Interactive Marketing and What to Do About It


    This on-demand webinar features Shar VanBoskirk, vice president, principal analyst at Forrester Research as she explores the current state of interactive marketing, how current trends will drive future opportunities, and what marketers can do now to take advantage of interactive marketing.

    Watch this webinar replay for insight into such topics as the rise of the “Splinternet,” growth of social medial and mobile marketing, developments in interactive organizational structure, and more. Analyst at Forrester Research, Inc., this event will provide insight into: + View recording
  • Webinar: Feelin’ Hot! Hot! Hot! Innovations in Email Creative


    Could your e-mail creative benefit from a boost of innovation? Do you want to learn what’s new and exciting in the world of e-mail design?

    From social media to mobile to HTML 5 video, this webinar replay gives tips and tricks on moving your e-mail creative forward. Spend the hour with our creative experts and learn to build stronger brand awareness, apply fresh ideas, and leverage the latest trends in technology to stand out and get ahead + View recording
  • Webinar: The 360° Customer View: Segmentation in the Digital Age


    Your customers are everywhere – they interact with you in stores, on the web, via Facebook, Twitter, and mobile phones – buying in the channel they find most appealing and convenient. As they view online advertising, browse web pages, scan bar codes, “like,” and otherwise connect with your brand, customers are generating a vast array of digital data that can be used to enrich your segmentation strategies.

    This webinar provides a holistic view of customer data, including powerful segmentation strategies that enable brands to engage customers in a personalized and relevant manner – all across a complex and convergent marketing system. + View recording
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