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  Q4 2009 Forrester Wave(TM): Email Marketing Service Providers (December 2009)
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  It Takes a Community to Raise Brand Advocates:
Integrating E-mail and Social Media to Create a Better Customer Communication Strategy (August 2009)

  Powerful Precision:
E-mail Marketing Meets Web Services (July 2009)

  Are You Relevance Ready:
Identifying and Applying the Raw Materials of Relevance (March 2009)

  The Relevance Trajectory:
Creating A Standard for Relevance in E-mail (September 2007)

  Why E-mail Marketers Must Care About Data Security:
A Primer on ISO 27001 (December 2006)

  Unleashing the Potential of Transactional Messages:
Best Practices for Integrating Transactional E-mails into Your Marketing Platform (July 2006)

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Reconnection with Lost Customer
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