Creative Services Manager Creative/Production - London, UK

e-Dialog is a leading e-mail marketing agency based in Soho, London. Tesco, British Airways, Hewlett Packard, Boots are just a few of our clients.
You are super creative, hands-on, talented, motivated, and a little (or a lot) geeky. You understand the importance of design and good clean HTML. You don't shy away from hard work and you thrive in a fast-paced environment. And most important, you know how to have fun under pressure.

As our creative services manager, you will mentor and inspire a small team of top-notch designers. You will contribute to creative reviews and client pitches. You are hands-on; you know when to guide and when to roll up your sleeves to get the job done. You are a natural educator. You know how to balance creative genius with production efficiency.

We are looking for someone who's quick, detailed oriented and knows what it takes to produce effective online communication that looks good. It's not just designing the piece – it is building it and making it work within the medium and our proprietary systems. You can work to deadlines, and you proactively solve problems and troubleshoot.

Responsibilities will include:

• Leading a team of young designers, guiding and coaching them
• Organising training and development plans for the team's growth
• Developing best practices in email marketing
• Leading creative reviews
• Participating in client pitches, confidently expressing yourself
• Working with client teams to develop and refine concepts
• Refining the creative production process for projects

• Degree qualified, preferably with IT experience and project management qualifications.
• 1-3 years experience in an agency, email and/or direct marketing environment.
• Must have had responsibility and ownership of technical projects and be able to articulate reasons for success/failure and strategies to improve future results.
• Understands results driven marketing
• A strong team player
• Good problem-solving skills, highly effective at task management and a willingness to get the job done. 
• Exhibits an excitement about the present and future of e-commerce
• Proactive and inquisitive nature.
• An expert communicator.
• Thrive in a fast-paced environment with competing priorities

• 5+ years' experience
• Demonstrated team leadership
• Ability to  present and pitch to clients and prospects
• Outstanding design fundamentals, such as type, color, layout and imagery creation/optimization, as well as HTML design skills for clean and efficient file deployment. An understanding of browser/email client compatibility issues would be beneficial.
• Agency experience is a plus.
• You will be well versed in HTML authoring, animation, illustration, presentation, and publishing applications (DreamWeaver, Photoshop, ImageReady, Illustrator, Acrobat, Powerpoint, InDesign, etc.), as well as general business and communication software packages, on the PC platform.
• You will have strong HTML/CSS skills. Familiarity with backend authoring tools, including data-base driven content management systems, a plus. Some familiarity with formatting HTML for email campaigns a plus.
• Individuals should be mature, creative, and can work both independently, and as part of a growing creative and production team.  Of course, a great attitude and sense of humour are a must.
• Candidates should be detail oriented and hard working, an exceptional work ethic with the ability to get things done in a fast-paced, multi-tasked work environment.  Excellent written and verbal communication skills are required.

About e-Dialog
e-Dialog is the innovator in precision e-mail marketing strategy, services and technology that help market-leading companies establish powerful, two-way relationships with their customers and prospects. From offices in London and Lexington – Massachusetts, New York and Seattle, e-Dialog's team of experienced direct marketers manages every phase of an e-mail marketing programme, including strategic planning and creative design, list acquisition, campaign execution, inbound response management, data analysis and custom application development. The company's precision-based approach combines award-winning e-mail marketing expertise with responsible use of proprietary personalization and custom publishing technologies to deliver highly targeted, permission-based communications.  Our prestigious client list includes Tesco, Royal Bank of Scotland, British Airways, Boots, HP and Dell. For more information, visit www.e-dialog.com

To apply, please send your CV to ukjobs@e-dialog.com