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NOC Support Specialist
Marketing
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Job Description
Join this exciting and successful email marketing company, which is expanding its Network Operations Center due to the company's continued growth. This is an excellent career opportunity.
The position involves assuring customer satisfaction by solving all customers' questions and issues.
The ability to communicate with customers verbally or in written form is vital, as is the capacity to define and solve the technical issues affecting the clientÂ’s campaign.
As a Support Specialist, the candidate must be able to work in a team environment and provide technical support for customer inquiries received via phone and, email. Assessing the nature of the customer's problem, acquiring pertinent details to troubleshoot the issue, formulating and validating solutions, and providing a high degree of communication to our customers through the resolution of their issue via educational or data corrective methods.
In Addition, the successful candidate will provide technical support to internal users as needed including desktop and communications support.
SPECIFIC ACCOUNTABILITIES INCLUDE:
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1 or more years technical support experience
- Excellent communication (Oral & written) and organizational skills
- Experience as a member of a support team providing support to end users
- Excellent problem solving abilities
- Experience with GUI-based and Web-based applications
- Working knowledge of Web-centric architectures including IIS, MS/NT security and Active Directory,
- Microsoft Windows and Microsoft Office fluency
About e-Dialog
e-Dialog is the innovator in precision e-mail marketing strategy, services and technology that help market-leading companies establish powerful, two-way relationships with their customers and prospects. From offices in London and Lexington - Massachusetts e-Dialog's team of experienced direct marketers manages every phase of an e-mail marketing programme, including strategic planning and creative design, list acquisition, campaign execution, inbound response management, data analysis and custom application development. The company's precision-based approach combines award-winning e-mail marketing expertise with responsible use of proprietary personalization and custom publishing technologies to deliver highly targeted, permission-based communications. Our prestigious client list includes Tesco, and FilmFour. For more information, visit www.e-dialog.com
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:: How to apply
:: Great Benefits
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Stock Options |
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401(k) plan |
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Medical insurance |
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Dental insurance |
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Flexible spending account |
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Group life insurance |
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Long and short-term disability |
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Time off benefits |
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