Welcome to e-Dialog | Intelligent E-Mail Marketing. Precisely.

Account Manager
Professional Services

Job Description: If you are a passionate professional who thrives on working with leading corporations to help them achieve strong business results through e-mail marketing and database marketing technologies, consider bringing your skills and energy to e-Dialog. We want to get to know you!

Position Details:

Understand the client environment, key business drivers, and how to make them successful

Maintains and grows appropriate, strong mid level client relationships

Effectively cultivates client relationship that allows e-Dialog to become an integral “partner” in their business (ensure clients talk to us about their business)

Manages client expectations effectively, pushing back when necessary

Anticipates client needs and proactively provides solutions

Solicits client feedback regarding e-Dialog team performance

Provide value and serve as a marketing partner
to the Client. May include:

Actively participate in the development of annual
strategic plans for clients

Identify strategies and tactics that support Business,
Brand and Customer goals

Identify customer insights that drive behavior change

Define target audience, key customer segments, and
opportunities for differential treatment

Defines business objectives of marketing programs;
demonstrates understanding of economic impact of
marketing programs

Oversee the creation of program specific creative strategies,
offer strategies, relationship strategies and testing strategies

Articulate client brand attributes and incorporates within
marketing recommendations and creative

Synthesizes past program experience into high-level results,
lessons learned and case studies

Lead brainstorming sessions and strategic discussions

Provide insight about competitor email marketing practices

Educate clients about email channel developments/capabilities

Identify opportunities to leverage email to achieve
client business objectives

Makes a measurable impact on Client business

Ensures all e-Dialog deliverables are on strategy and meet e-Dialog/Client quality standards (act as a steward of quality output)

Thought Leadership:

Becomes a knowledge resource for industry trends and facts

Pushes the thinking of others and links program
tactics to strategic objectives

Supports strategy development

People:

Actively manages the team, providing guidance, establishing goals and providing feedback on a regular basis

Leads by setting the right example for the team and client

Inspires and motivates the client and e-Dialog

Provides clear direction on assignments

Delegates authority and gets involved as appropriate

Reviews work of Program Managers to ensure quality and timeliness and to ensure that it meets client expectations and is aligned with client/program objectives

Is able to effectively, precisely, and persuasively communicate both with the client and the internal team, both through written materials and through leading and facilitating meetings/sessions

Provide training to team members to develop
skills and facilitate growth

Develop strong internal relationships across functional groups (lead internal team of creative, data, engineering, RMA and other account management staff in support of client deliverables)

Supports all clients in overall book of business,
including clients led by AD or PM

Position Experience:

BA/BS Degree; MBA preferred

1-2 yrs successful experience as an e-Dialog Senior Program Manager; OR 7+ years direct marketing or account management experience, preferably in an agency or client focused (consulting, sales) environment, with a strong track record of successful high-growth accounts

Knowledge of current technology interfaces and technical writing capabilities

Excellent communication, presentation, interpersonal, computer, project management and quantitative/analytical skills

Ability to negotiate projects and revenue

Must be able to deal at a high level within the clients' organizations

Company Background

e-Dialog is a leading provider of advanced e-mail marketing services and solutions. Our clients include an impressive array of the world’s most recognized brands, including the NFL, American Eagle Outfitters, British Airways, Nike and Nintendo. This is your chance to not only work with top brand-name marketers, but also help develop software and solutions that are changing the way companies market today.

About e-Dialog

There is a lot to like about working at e-Dialog besides buzz worthy clients and cutting-edge technology. Ours is a fun and exciting work atmosphere that emphasizes teamwork and creativity. We value the contribution of every employee, and you can rest assured that the work you do every day is making a difference – for e-Dialog and our clients. We welcome new ideas and provide employees with every opportunity to advance their careers. We also offer outstanding benefits, including complete medical coverage, generous vacation time, tuition reimbursement and 401(k). All benefits are subject to the terms and conditions contained in their respective documents. For further information, check us out at: e-dialog.com.

e-Dialog is an equal opportunity employer

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